Use the Call Home feature to send an email alert to one or more support centers to report problems based on events configured on Fabric OS devices.

When a Call Home event is triggered, SANnav Management Portal automatically collects product status information and sends an email for faster fault diagnosis, isolation, and remote support operations. You can also enable a SupportSave action for a Call Home event. When the event occurs, the location where the SupportSave data is stored is sent by email. In addition, some MAPS and application events are identified as Call Home events.

ESRS is an application used to collect product information and share it to the EMC server. The SANnav application sends the Call Home events, inventory, and SupportSave data (if enabled) to the ESRS application, which is managed by the EMC Call Center.

The following support centers are predefined in SANnav for Call Home: