Management Portal Server Support Data Collection
You can collect support data from the SANnav Management Portal server for offline analysis. To customize this data collection, you can collect logs only or logs and the database, and you can select the time period for collecting the data.
SANnav Management Portal Server Support Data Collection collects data from the server and stores it in a single zip file, which you can send to an FTP server or download for troubleshooting. The data collected can help to find the root cause and resolve any issues in SANnav.
You must have enough internal and external hard disk space configuration to collect the database and cache information. The collected data is consolidated and one archived zip file is created.
The data collected includes the following:
• Client logs
• Service logs
• Configuration files
• Cache details
• Database (full) and logs
• Switch HTTP capture
• Thread and Heap dump usage data
• Generated On – The date and time of the data collection
Parent topic