Introduction / Contacting Technical Support for Your Brocade® Product
Contacting Technical Support for Your Brocade® Product
For product support information and the latest information on contacting the Technical Assistance Center, go to https://www.broadcom.com/support/fibre-channel-networking/. If you have purchased Brocade® product support directly from Broadcom, use one of the following methods to contact the Technical Assistance Center 24x7.
Online
Telephone
For nonurgent issues, the preferred method is to log in to myBroadcom at https://www.broadcom.com/mybroadcom. (You must initially register to gain access to the Customer Support Portal.) Once there, select Customer Support Portal > Support Portal. You will now be able to navigate to the following sites:
• Knowledge Search: Clicking the top-right magnifying glass brings up a search bar.
• Case Management: The legacy MyBrocade case management tool (MyCases) has been replaced with the Fibre Channel Networking case management tool.
• DocSafe: You can download software and documentation.
• Other Resources: Licensing Portal (top), SAN Health (top and bottom), Communities (top), Education (top).
Required for Severity 1 (critical) issues:
Please call Fibre Channel Networking Global Support at one of the numbers listed at https://www.broadcom.com/support/fibre-channel-networking/.
If you purchased Brocade product support from a Broadcom OEM/solution provider, contact your OEM/solution provider for all your product support needs.
• OEM/solution providers are trained and certified by Broadcom to support Brocade products.
• Broadcom provides backline support for issues that cannot be resolved by the OEM/solution provider.
• Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise. For more information on this option, contact Broadcom or your OEM.
• For questions regarding service levels and response times, contact your OEM/solution provider.